We are small and rapidly growing IT services company looking to hire a part-time IT Helpdesk Technician to assist with day-to-day helpdesk and system administration work. This is a great opportunity for an entry-level or junior technician to gain hands-on experience with multiple technologies.
Applicants should have availability mainly during business hours, but occasional off-hours and weekend work may be required. A valid driver’s license and reliable vehicle are required, as there will be local travel to client sites around the Triangle region.
Responsibilities:
- Troubleshoot issues with laptops, desktops, printers, network equipment, and peripherals
- Respond to client support requests via phone, email, and ticketing system
- Take ownership of Level 1 client requests and incidents, and provide technical support to client both onsite and via remote tools
- Install and configure workstations and laptops, adhering to standard procedures
- Install software and perform other routine maintenance tasks
- Monitor and validate automated tasks such as backups, and document/resolve issues
- Create and update documentation regarding technical and repeatable processes
- Assist with onboarding new clients, including taking inventory, installing management software, and documentation
Required Skills:
- Microsoft desktop operating systems (Windows 10, Windows 7)
- Microsoft server operating systems (Windows Server 2008/2012/2016)
- Microsoft Office products, and Office 365
- Basic Active Directory administration (users, groups, etc)
- Familiarity with virtualization concepts
- Experience with basic networking concepts (DNS, DHCP, WIFI, Switches, Firewalls, etc)
- Experience with anti-virus/anti-malware tools
- Experience with Android and IOS-based mobile devices
- Excellent oral and written communication skills
- Ability to learn new processes quickly
- Excellent problem solving and troubleshooting skills
Nice-to-Have Skills:
- Hyper-V or VMware
- Cloud/IaaS experience with AWS or Azure
- Cloud storage products (Dropbox, Box, OneDrive, ShareFile, etc)
- Powershell scripting
- NAS/SAN storage systems
- Backup/disaster recovery solutions
- MacOS
- Linux
- Automation tools (Puppet, Chef, Chocolatey, etc)
To apply, please submit your resume and cover letter to: careers@919solutions.com
